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Quotes about the Civil Service The business of the Civil Service is the orderly management of decline. William Armstrong Britain has invented a new missile. It's called the civil servant - it doesn't work and it can't be fired. General Sir Walter Walker The civil service can never be placed on a satisfactory basis until it is regulated by law. James A Garfield By the time the civil service has finished drafting a document to give effect to a principle, there may be little of the principle left. Lord Reith A memorandum is written not to inform the reader but to protect the writer. Dean Acheson